We know that many times it is impossible to predict a perfect boot fit from the comfort of our shop. You gotta ski 'em to feel 'em. So we provide custom fitting at no charge for one year from the date of purchase. After you have given us the opportunity to make the boots fit properly, if we determine that you need a different boot, we'll exchange them. If that doesn't work, we'll refund your money. Of course, if you request a particular boot or size against our recommendation, we'll accommodate you, but we can't offer you this guarantee. Same for Performance/Race-fit boots, since comfort is NOT the point here and you better know by now what works for you or you shouldn't....never mind.